IP-Telephony Moving To The Next Plateau

Knight, Told S.
February 2005
Business Communications Review;Feb2005, Vol. 35 Issue 2, p2
Trade Publication
The article presents the comments of some of the customers who are appearing on the VoiceCon 2005 program in reference to the IP telephony/convergence. Jeff Denecke, corporate vice president at New York Life, describes an implementation in a greenfield environment that produced tangible savings via reduced MAC costs, lower cabling costs and telco line consolidation, and operational benefits from improved network routing capabilities, mobility and business continuity. Mark Day, Deputy CIO and CTO for the U.S. Environmental Protection Agency (EPA), is replacing a 10,000-line Centrex system serving both headquarters and field locations with IP-telephony. The EPA sees this move as a way of responding to the budget squeeze on the information technology organization and as part of a larger network renovation that includes an MPLS WAN backbone. Deke Kassabian, Senior Technology Director, University of Pennsylvania, who, while making the point that traditional telephony will have a place at Penn for a long while to come, finds himself looking for new ways to implement voice communications for a variety of reasons--economic, user convenience and for integration with other applications and with communication tools, either currently in use or being contemplated for the future.


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