TITLE

Breakthrough in Organization Performance: Competitive Advantage Through Employee-Centered Management

AUTHOR(S)
Baker, Tom; McKay, Ian; Morden, D. Larry; Dunning, Karen; Schuster, Frederick E.
PUB. DATE
December 1996
SOURCE
Human Resource Planning;1996, Vol. 19 Issue 4, p14
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article describes the experience over a six-year period at Ault Foods Ltd. of Canada, which implemented a structured seven-step strategy for improved organization performance through employee-centered management. A significant change in the condition of the human organization resulting from the intervention was shown to be correlated with a 66 percent increase in profitability. More and more companies in the U.S. are turning to employee-centered management to enhance productivity and quality, and to gain the competitive advantage of a workforce fully committed to the organization's goals. Organizations are increasingly recognizing that efforts to improve productivity and quality must include attention to the human organization, its motivation, commitment and morale. For example, a major component of the scoring system for the Malcolm Baldrige award involves accounting for the state of the human organization. Increased attention is therefore being paid to developing tools for analysis and strategic management of the human organization. These tools may be used for measuring the condition of the human organization evaluating its performance, and initiating corrective action when needed to bring performance in line with organizational objectives. A number of leading firms including General Electric, Texas Instruments, and Motorola have pioneered the development of survey systems which facilitate such measurement.
ACCESSION #
15905241

 

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