Good Samaritan Med. Ctr. steps up healthy menu pace

October 1998
FoodService Director;10/15/98, Vol. 11 Issue 10, p54
Trade Publication
Reports on the rollout of a healthy menu program at the Good Samaritan Regional Medical Center in Phoenix, Arizona. Introduction of a series of patient role-playing exercises as part of a corporate `Service Excellence' program; Strengthening of customer service procedures and employee training programs; Installation of a spoken menu and palm-top order-taking technology.


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