How long should it take to replace damaged goods?

January 2005
Cabinet Maker;1/21/2005, Issue 5422, p89
Trade Publication
This article focuses on logistical challenges faced by furniture industry. CM's latest research reveals just how far adrift consumers are from the realities of furniture supply. Asked, if furniture were delivered damaged how soon they imagined a replacement would arrive, the biggest expectation was within a week, picked by 41% of the sample. An even more demanding 21% wanted it within 24 hours, while 16% thought it reasonable to expect an immediate replacement. Thirteen per cent would wait a week to two weeks, and 6% two to four weeks, but only 1% expected to have to wait for over a month.


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