NRF Survey Says Retailers/Customers Not In Synch

January 2005
Home Textiles Today;1/24/2005, Vol. 26 Issue 20, p4
Trade Publication
Presents the result of a national survey on retailers and customers conducted by the National Retail Federation Foundation in New York. Importance of customer service for merchants; Percentage of merchants that have become more committed to customer service; Need for employees to be educated about the merchandise.


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