FIRA targets retailers
- Shoppers complaints about pricing increase. // Cabinet Maker;7/30/2004, Issue 5399, p4
Reports on the complaints of consumers on the pricing methods of furniture retailers in Great Britain. Increase in the issues over selling techniques of retailers; Concern of shoppers on the unfair terms and conditions; Percentage of substandard goods and services in the upholstery complaints.
- Views. Morgan, Michael // Cabinet Maker;7/14/2006, Issue 5496, p9
The article presents the author's views on consumer complaints pertaining to the furniture industry and trade. Home maintenance, home improvements and furniture are three most complained about goods. The government scrutiny of Great Britain is already focusing on the furniture sector. With time,...
- Know your product and keep complaints at bay. de Melim, Richard // Cabinet Maker;6/1/2007, Issue 5540, p9
The author reflects on the consumer complaints against upholstery sector of the furniture industry in Great Britain. According to the author, it is easy to make a case for blame with all parties involved. But, the author points out that retailers are most likely to be confronted with consumer's...
- your questions answered. // Cabinet Maker;07/09/99, Issue 5145, p6
Answers questions on how furniture companies should deal with customer complaints.
- Complacent companies get caught in 'Net. Balint, Kathryn // Fairfield County Business Journal;9/10/2001, Vol. 40 Issue 37, p8
Reports on the development of web sites for consumer complaints in the U.S. Efforts to improve customer service; Impact of the web sites on the companies involved; Benefits of the move for the business industry.
- `No, waiter, the soup's fine.' Haigh, Jennifer // Men's Health;Apr98, Vol. 13 Issue 3, p92
Presents a guide on complaints and complaining. Things worth complaining in the airport; How to deal with irritating situations in a restaurant; Tips in getting one's complaints heard in a hotel.
- Your questions answered. // Cabinet Maker;03/23/2001, Issue 5230, p6
Answers queries about particular problems of furniture retailers in Great Britain. Consumer complaints; Contract terms and conditions.
- More and more retailers are logging on. Sloan, Carole // Furniture/Today;8/18/2008, Vol. 32 Issue 49, p37
The author reflects on the effect of Internet on the business activities of furniture retailers. He states that Internet offers an opportunity to give consumers a broad range of information and to know their customers. He also notes that in terms of furniture retailers, mass players, such as...
- Back to business basics. McLaughlin, Aileen // Cabinet Maker;07/07/2000, Issue 5195, p8
Encourages Great Britain furniture retailers to go back to the basics when it comes to pursuing customer service even in the high tech world of information technology (IT). Reasons for considering customer relationship management as one of the most powerful levers in improving profitability;...