Customer satisfaction

Schruntek, Walter J.
March 1998
FoodService Director;03/15/98, Vol. 11 Issue 3, p42
Trade Publication
Comments on the surveys which suggest that most foodservice operators do not consider customer satisfaction as one of the biggest challenges and problems facing the sector in 1998. Training and retaining workers as primary concern; Operational headaches as industry priority; Complexity of customer service.


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