Is Instant Messaging Worth The Trouble It Poses?

Adams, John
January 2005
Bank Technology News;Jan2005, Vol. 18 Issue 1, p20
Trade Publication
The article reports that financial firms are not sure how to utilize instant messaging (IM). New technology that protects networks from instant messaging related infection aims is to keep employees from wasting time using new technology for personal reasons. The long-term ramifications of IM filters go far beyond keeping tabs of customer serviee representatives talking to friends. instant messaging use by employees is one of the biggest threats to electronic security, in large part because SPAM that winds up in a users IM account can corrupt an entire company's network.


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