Trickle Training and Echo Training

Hubbard, Andrew
January 2005
Mortgage Banking;Jan2005, Vol. 65 Issue 4, p140
The article reports that conceptual skills tend to be more ambiguous, or contain more branching decision points, so it is harder to instill a full skill set in one dose of training. In these cases there are two types of follow-up training that may be very useful, depending on the situation. Mortgage lenders are under a compliance microscope every day. The laws are complex, and require loan officers to perform complicated and onerous tasks with an extremely high degree of accuracy. It is not bard to imagine loan officers slipping into noncompliant behaviors, especially if they were told what they were required to do only once.


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