January 2005
Mortgage Banking;Jan2005, Vol. 65 Issue 4, p134
The article reports that according to a study of mortgage industry leaders conducted by Ocwen Financial Corp., West Palm Beach, Florida, 42 percent of respondents said they are likely to outsource at least some services within the next two years. More than half of the respondents stated that they agreed that the growing cost of human resources was a motivating factor for outsourcing, although overall respondents thought the two greatest motivators for outsourcing were management accountability and an increase in customer expectations.


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