Hold People Accountable

Zachary, Lois J.
January 2005
Leadership Excellence Essentials;Jan2005, Vol. 22 Issue 1, p18
The article focuses on the issue of ethics accountability. Accountability requires shared intention, responsibility, ownership and commitment to action. Goals set the parameters that circumscribe the effort. They frame, define, and focus on the work to be done. Defining roles and responsibilities identifies benchmarks for performance and creates boundaries around the work to be done, which foster self-accountability. Accountability is the portal to process improvement. It opens doors to action by requiring that goals are set and expectations are clarified.


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