Building Capabilities

Smallwood, Norm; Panowyk, Mike
January 2005
Leadership Excellence Essentials;Jan2005, Vol. 22 Issue 1, p17
The article focuses on the issue of competency capability in business. A business gains advantage only when it has the right capabilities. Capabilities drive every aspect of performance, including customer satisfaction, competitive positioning, and bottom-line results. Capabilities give customers, investors and employees confidence that an organization can implement its strategy. Organizational capability is composed of three ingredients namely the design of the organization, design of the work, and people.


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