Scalise, Dagmara
January 2005
H&HN: Hospitals & Health Networks;Jan2005, Vol. 79 Issue 1, p48
Trade Publication
Focuses on the actions taken by several hospitals in the U.S. to meet patient satisfaction. Information on a study conducted by researchers headed by Eugene C. Nelson regarding improvement in hospital performance in 2001; Changes in the obstetric unit of Saint Anthony Community Hospital to increase its patient service; Recognition given to hospital employees for their effort to improve patient satisfaction.


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