TITLE

Closing the POWER GAP

AUTHOR(S)
Schley, Stewart
PUB. DATE
January 2005
SOURCE
Multichannel News;1/10/2005, Vol. 26 Issue 2, p21
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Discusses the results of the survey on the customer satisfaction of cable and direct-broadcast-satellite providers by J.D. Power and Associates. Disappointment of cable companies over the results of the survey; Secret of cable company WideOpenWest LLC for delivering customer service; Upgrades to the service infrastructure of satellite providers; Customer satisfaction ratings of major multisystem operators for 2003-2004.
ACCESSION #
15613203

 

Related Articles

  • RESEARCH. HAUGSTED, LINDA // Multichannel News;5/21/2007, Vol. 28 Issue 21, p24 

    The article reports that direct-broadcast satellite providers continue to top cable operators in satisfying their customers in the U.S., according to the quarterly American Customer Satisfaction Index issued by the University of Michigan on May 15, 2007. The ranking is relative because the video...

  • DISH & Lifetime back together. Forever? Joyner, Ashley Tusan // New York Amsterdam News;2/9/2006, Vol. 97 Issue 7, p4 

    The article informs that as a result of collapsed rate renegotiations between leading women's network duo Lifetime Television/Lifetime Movie Network (LMN) and popular satellite television provider DISH Network, the December 31, 2005 expiration of DISH's carriage contract with Lifetime had forced...

  • Where Are Cord-Cutters? Signing Up for Cable, Satellite.  // Television Week;3/2/2009, Vol. 28 Issue 6, p24 

    The article reports on the growth of satellite television in the U.S. It states that many consumers are leaving cable and turning to satellite and telecommunication companies. It mentions that satellite companies have always campaigned harder on the value proposition and most offer better...

  • Consumers rate cable. Paskowski // Multichannel News;12/06/99, Vol. 20 Issue 50, p190 

    Highlights the results of a survey of buyer satisfaction with cable- and satellite-television service in the United States. Cable subscribers' dissatisfaction with the service; Reaction to the rate increase in January 2000; Digital-cable respondents' satisfaction with Internet connections.

  • Al-Jazeera: media pariah or pioneer? Higgins, Jonathan // Satellite Broadband;Apr2002, Vol. 3 Issue 4, p20 

    Comments on Al-Jazeera, the Arabic television news channel covering the U.S. war on terrorism in Afghanistan. Origins of the news channel; Revenue sources of the channel; Relationship with Cable News Network; Allegations against Al-Jazeera.

  • Analysts: Satellite TV May Be Reaching Peak In Canadian Market. Careless, James // Satellite News;7/17/2006, Vol. 28 Issue 27, p1 

    Reports on the future of satellite TV in the Canadian market. Comparison of the growth of satellite TV, cable TV and direct-to-home services; Limitations of satellite TV; Plan of Bell Expressvu to make it more competitive against cable.

  • DirecTV leads rapid ramp-up of digital channels. Schneider, Michael // Daily Variety;10/30/2007, Vol. 297 Issue 22, pA7 

    The article reports on United States cable and satellite television broadcasters' expansion of their digital channels. According to the author, DirecTV has initiated the trend by launching 72 national channels to increase its satellite coverage. Meanwhile, EchoStar's Dish Network has opened...

  • Red, White & Brown. Winslow, George // Multichannel News;6/11/2007, Vol. 28 Issue 24, p22 

    The article reports that cable operators and satellite services providers in the U.S. have stepped up their efforts to pick up new viewers from audiences that identify with almost any country other than the U.S. Cable operators have a leg up among African-Americans while satellite has shown...

  • SAT SUBS MORE SATISFIED. Oei, Lily // Daily Variety;8/25/2003, Vol. 280 Issue 37, p8 

    Focuses on the increase of cable operators' video-on-demand and high speed data offerings to match the growth rate and consumer appeal of DBS rivals. Rate of cable compared to the satellite rates; Consumer satisfaction in satellite services; Criteria of greatest weight for customer satisfaction.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics