Closing the POWER GAP

Schley, Stewart
January 2005
Multichannel News;1/10/2005, Vol. 26 Issue 2, p21
Discusses the results of the survey on the customer satisfaction of cable and direct-broadcast-satellite providers by J.D. Power and Associates. Disappointment of cable companies over the results of the survey; Secret of cable company WideOpenWest LLC for delivering customer service; Upgrades to the service infrastructure of satellite providers; Customer satisfaction ratings of major multisystem operators for 2003-2004.


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