TITLE

Voices That Give Cable Customer Service a Face

AUTHOR(S)
Donohue, Steve
PUB. DATE
January 2005
SOURCE
Multichannel News;1/10/2005, Vol. 26 Issue 2, p20
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Discusses the use of interactive voice response (IVR) systems by multisystem operators to answer customer calls. Advantages of using IVR systems; Proponents of the IVR system; Voice recognition in the next wave of IVR systems; Limits to IVR systems; Lack of enthusiasm by operators for the technical upgrades that voice recognition requires.
ACCESSION #
15613196

 

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