Data networks find their voice

Flood, Sally
January 2005
IT Training;Jan2005, p30
Trade Publication
The article reports on Internet Protocol (IP) technology in the Great Britain. IP telephony, or voice over IP, involves replacing traditional telephone networks with a single, converged network that carries both voice and data over the internet. The savings can be dramatic. Research and analysis firm Gartner Group reports that convergence can cut network costs by as much as 80 percent, because there is only one network to manage. However, today's voice over IP products offer performance that is often better than a traditional analogue phone. In fact, some vendors claim to artificially create interference on their phone calls because the absolute silence of a reliable IP connection led some users to think they had been cut off. However, voice over IP technology still represents a significant investment — and training will be an important element of any deployment. "Having the right skills is absolutely crucial to enjoy the benefits of voice over IP to any extent," says Neil Hollingum, a networking consultant and instructor with LearningTree International. INSET: CASE STUDY: THE ROYAL SOCIETY OF MEDICINE.


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