Homebanc Gets Real Through Simulation

Kite, Shane
December 2004
Bank Technology News;Dec2004, Vol. 17 Issue 12, p43
Trade Publication
The article reports that Atlanta-based mortgage company decided to use a simulation training product, OutStart's SoftSim 5.0, to instruct remote sales staff on how to use the new platform using a virtual, copied version, instead of risking mucking up the beta or live production with unsure clicks and key-poking. For Homebanc, SoftSim simulated the customer data retrieval process from the starting point of loan origination through to the selection from 100 potential different mortgage products that Isabelle Schneidman, director of e-learning at the firm, says suit the needs of particular customers. Homebanc's new platform further automates its loan process by porting it more fully on-line and streamlined across the firm to promote data flow and prevent re-keying as much as possible.


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