Morgan Stanley Finds a Specialist for Mortgages

Adams, John
December 2004
Bank Technology News;Dec2004, Vol. 17 Issue 12, p16
Trade Publication
The article focuses on mortgages that are the most complicated financial service. Morgan Stanley Dean Witter Credit Corp. is among those choosing to outsource portions of the mortgage enterprise to deal with the special challenges. Morgan Stanley's customer service officers will take client applications using a customized Web tool built by Nexstar, which supports the institution's pricing and credit policy. The institution's move is part of a larger trend in financial services toward specialized outsourcing based on lines of business.


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