More consumers have complaints

December 2004
Cabinet Maker;12/17/2004, Issue 5419, p4
Trade Publication
The article reports that consumer dissatisfaction about furniture is rising,accounting for 6.6% of complaints to Trading Standards departments. Some 14,690 consumers reported problems in the first quarter of this year, a rise of 2.7% on 2003. Of these, 61% related to upholstery,with the largest issue being defective goods and substandard service, which made up 61% of complaint. On non upholstery,defective goods and delivery problems were also the largest concerns for shoppers. A further 1,293 consumers had issues with textiles and 2,915 floor coverings.


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