Conflict at work costs employers 450 days management time every year

November 2004
Management Services;Nov2004, Vol. 48 Issue 11, p7
Academic Journal
This article focuses on 2004 British research on workplace conflict management, conducted by the Chartered Institute of Personnel and Development. According to the research, managing conflict at work, including disciplinary and grievance cases and preparing for employment tribunals, costs the average employer nearly 450 days of management time every year which is equivalent to the time of two managers full time. Survey responses were received from nearly 1,200 employers working in organisations employing a combined total of nearly 4 million employees. The figure of 447.9 days of management time does not take into account the significant associated costs of mismanaged conflict at work, including lost productivity, sickness absence and higher than expected turnover of employees. The survey is published on the even of new Dispute Resolution Regulations that will mean that all employers and employees must follow a minimum three-step disciplinary and grievance procedure in the event of a workplace dispute. Forty percent of respondents believe the new regulations will reduce the number of employment tribunals. However, employers are fairly evenly split on whether the new regulations will make tribunal hearings more or less complex.


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