TITLE

Editor's Eye

PUB. DATE
December 2004
SOURCE
Convenience Store News;12/13/2004, Vol. 40 Issue 15, p8
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article informs that Bar Harbor, one of the most scenic towns on the coast of Maine, has beautiful retail and craft stores, but a C.N. Brown Big Apple Food Store there didn't complement the town's image. While the store's customer service was warm and friendly, its interior and exterior design was dated and uninviting for a seasonal high-traffic town like Bar Harbor, especially with competition encroaching from Irving Oil Ltd.'s more modern Mainway store across the street. An ARCO station in Hollywood, California, was unimpressive from the outside, with little signage and litter around the parking lot.
ACCESSION #
15357823

 

Related Articles

  • MAKE ROOM! Nestoras, Bessie // Gifts & Decorative Accessories;Jan2009, Vol. 110 Issue 1, p45 

    The article offers tips for retail store owners on how to attract customers. It suggests to search for products that are useful in the house such as home furnishing products, and make room settings within the store to showcase shoppers. If the space in the store is limited, group the products...

  • Study: Customer Service Critical. Young, Vicki M. // WWD: Women's Wear Daily;9/8/2004, Vol. 188 Issue 51, p38 

    Presents information on a study conducted by ICC/Decision Services in 2004 about the importance of customer service to apparel retailers in the U.S. Number of apparel stores surveyed; Key sales areas for customer satisfaction.

  • Editor's Eye.  // Convenience Store News;10/24/2005, Vol. 41 Issue 13, p10 

    Presents information about two retail stores visited by the authors. Layer of dust on the packaged good products at a retail store in New Jersey; Impact of this on the image of the retail chain; Appreciation of the customer service at a New York drugstore.

  • Multiples blamed for poor aftercare.  // Cabinet Maker;2/17/2006, Issue 5476, p6 

    The article reports that most consumers were disappointed by the aftersales services of larger furniture retail stores in Great Britain. A poll conducted by "Cabinet Maker," found that even independent retailers are not satisfied with the aftercare services of large retailers. However,...

  • What Did I Do? Ramaswami, Rama // Multichannel Merchant (Penton Media, Inc.);O&F 2006 Buyer's Guide, Vol. 2, p4 

    Provides some strategies for improving customer service in retail stores in the U.S. Association between customer satisfaction and retail success; Attitudes of retailers towards customer service; Suggestions for improving customer service in retail stores.

  • If someone wants to buy it, let them buy it. Gitomeb, Jeffrey // Long Island Business News (7/1993 to 5/2009);12/23/2005, Vol. 52 Issue 53, p15A 

    The article provides tips on sales and marketing. Retailers should sale the customer what they want and make certain that the goods are delivered on time and in good condition, or lose the sale to competitors. They ought to make selling situations that are convenient to the customers in order to...

  • What Happened to the Corner Store? Schultz, Don E. // Marketing News;8/30/2011, Vol. 45 Issue 10, p11 

    The author offers opinions on the retail industry. It is argued that the nostalgia expressed by consumers for small business "corner store" retailers is an extension of their desire for customer services which can be offered by the largest companies. It is stated that quick and friendly service...

  • Sources of Consumer Satisfaction with Retail Outlets. Westbrook, Robert A. // Journal of Retailing;Fall81, Vol. 57 Issue 3, p68 

    Virtually all the previous literature on consumer satisfaction has concerned evaluative responses to the usage and consumption of products and services. In contrast, only limited study has been devoted to satisfaction and dissatisfaction with other aspects of the marketing system, notably...

  • A Managerial Perspective on Directions for Retail Customer Dissatisfaction Research. Etzel, Michael J.; Silverman, Bernard I. // Journal of Retailing;Fall81, Vol. 57 Issue 3, p124 

    A considerable amount of research investigating consumer satisfaction and dissatisfaction with products and services has been reported in the marketing literature. Though this is valuable to manufacturers, it has limited relevance for retailers. The articles in this special issue begin filling...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics