TIB -- An Organisation with a Cost-Effective, Strategy-Oriented Approach

Düren, Petra
January 2004
IATUL Annual Conference Proceedings;2004, Vol. 14, preceding p1
Conference Proceeding
As German National Library of Science and Technology the TIB specialises in all areas of technology and their related sciences (in particular chemistry, information technology, mathematics and physics) and is one of the largest and most important libraries in Germany. Founded in 1959, the TIB has been able to become — with by now more than 460.000 successfully performed orders — the world's largest special library and one of the most reliable suppliers of documents within its fields of specialisation. The TIB supplies customers at home and abroad in big extent with technical and scientific literature. To be able to keep this up and to expand the document delivery worldwide, it is necessary for the TIB to ensure that its prices remain competitive in the marketplace, that means it is important to adopt an efficient, cost-effective approach, i.e. through performing cost and process analyses and through constant optimising of the business and the working processes. Strategic planning has now been pushed firmly into the foreground and the process of applying for public subsidies has become markedly more sophisticated: instead of the previous method of simply extrapolating the costs from the previous year, detailed, costed project plans are now produced, thereby enabling targets to be clearly agreed. In the first section of this paper you can find a detailed description of the essential first steps (introduction of a commercial booking system and overhaul of the TIB's organisational structure). After this you can see how the TIB's planning process is performed now, before the author gives a preview of further development.


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