TITLE

Madden, Cowie Help Penney Registers Ring

AUTHOR(S)
Sloan, Carole
PUB. DATE
December 2004
SOURCE
Home Textiles Today;12/13/2004, Vol. 26 Issue 15, p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that at JCPenney, the Chris Madden Home and Colin Cowie collections, along with a growing synergy between the retail and direct-to-consumer businesses, are major contributors to the home divisions' sales increases this year. Charlie Chinni, executive vice president, home, fine jewelry and family shoes is pleased with the above-plan performances of both the Madden and Cowie sales, as well as their communication with customers.
ACCESSION #
15347401

 

Related Articles

  • Survey: Shoppers find customer service better online.  // Hudson Valley Business Journal;12/13/2004, Vol. 15 Issue 25, p34 

    The article focuses on a national survey on customer service conducted by the National Retail Federation Foundation. According to the survey, 99 percent of shoppers said that customer service was at least somewhat important when deciding to make a purchase. Though many retailers have continued...

  • Evolution to Revolution: This is the theme of our sales research. Stevens, Howard // Sales & Service Excellence Essentials;Jul2011, Vol. 11 Issue 7, p8 

    The article focuses on the results of the "World Class Sales Benchmark Research" by Chally Group, which shows the role of salespeople to be the outsource of preference to consumers. It says that salespeople know that they should see themselves as customers to clearly understand what will satisfy...

  • PERSONAL SELLING AND SALES MANAGEMENT ABSTRACTS.  // Journal of Personal Selling & Sales Management;Winter2005, Vol. 25 Issue 1, p79 

    This article presents abstracts of studies on personal selling and sales management. "Customer and Employee Views of Critical Service Incidents," which examined perceptual differences between boundary spanners and customers. "What Happens When Things Go Wrong? Retail Sales Explanations and...

  • It's the customer, stupid! Verdisco, Bob // Discount Store News;10/6/97, Vol. 36 Issue 19, p16 

    Stresses the importance of customer satisfaction. What retailers must do; Information about a research project from Industrial Marketing Research Association; Tips on how retailers can be successful.

  • The competitive impact of service process improvement: Examining customers� waiting experiences in retail markets. Kumar, Piyush // Journal of Retailing;2005, Vol. 81 Issue 3, p171 

    Abstract: In this paper, we investigate the impact of a service process improvement in front-end retail operations on the waiting experiences of shared customers, that is, those customers who patronize a retailer as well as its competitors. Our findings from two studies�a field study and a...

  • Are customers inconvenient? Dixon, Audrey // Cabinet Maker;7/26/2002, Issue 5297, p1 

    Stresses the importance of consumer satisfaction for retailers in Great Britain. Examples of indulgence that retailers can adopt with their customer services; Criticism on the lack of signposts for washrooms among British retailers.

  • Relationship between Service Quality and Customer Satisfaction in Hypermarkets of Saudi Arabia. Mahfooz, Yasser // International Journal of Marketing Studies;Aug2014, Vol. 6 Issue 4, p10 

    The objective of this study is to determine the perception of retail service quality and its relationship with satisfaction for customers of hypermarkets in the Kingdom of Saudi Arabia (KSA). Data was collected through self-administered questionnaires using convenience sampling technique. Out of...

  • Residential Systems. Sidorowicz, Heather // Systems Contractor News;Mar2013, Vol. 20 Issue 3, p8 

    A blog is presented which narrates an experience with a satisfied customer who has recognized the best intentions and honesty of retailers that go out of their way to help even their non-clients.

  • Serving the Customer is Only True North in Stormy Retail Seas. Ettore, Joseph R. // Retail Merchandiser;May2001, Vol. 41 Issue 5, p33 

    Elaborates the importance of customer service satisfaction to retail merchandizers in the United States. Pattern of consumer buying; Issues on customer retention efforts; Suggestions for retailers.

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics