Money Helps

McGirt, Ellen; Feldman, Judy
January 2005
Money;Jan2005, Vol. 34 Issue 1, p30
The article answers questions about money. I think the financial adviser who sold me a fixed annuity made a big mistake when he invested my money-a goof that, by my math, cost me about $6,000 in interest. I've complained to the adviser, his brokerage and the National Association of Securities Dealers, but no one will do anything. You lost out on $5,522 in interest last year because the adviser invested your money in two installments rather than a single big one. As for why no one seemed to act upon your complaints, you were complaining to the wrong people. Complaining to the NASD sounded like the right thing to do, but fixed annuities are insurance products, regulated by state insurance commissions, not the NASD. We applied online for a Discover card and were promised a $50 gift certificate 45 days after the first billing. Hasn't happened. I've phoned Discover's customer service department a half-dozen times; I've been hung up on, put on hold, transferred and had my "information taken." Still nothing. Turns out, Discover had a promotional partner, YourGiftCards.com, that was responsible for fulfilling the order. (If you had printed copies of the Web promotion--a good record-keeping habit to get into--you'd have found the name and contact information.)If something like this happens again and you can't locate the vendor, ask for the call center's supervisor and say you'll cancel the card unless the center tracks down the name and number of the promotional partner for you.


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