Wireless Gateways: Setups Get Easier

January 2005
PCWorld;Jan2005, Vol. 23 Issue 1, p112
This article reports on the results a 2004 online survey conducted by PC World which investigated more than thousands of subscribers about their experiences with wireless gateways. Only one wireless-gateway vendor received a worse-than-average grade in any of the survey's reliability measures: 24 percent of Dell gateway owners reported a severe problem that required a call to technical support. The mean for vendors overall on this measure was 13 percent: Netgear posted the best score of any company for severe problems, at 10 percent. Netgear and Linksys both earned better-than-average grades for overall satisfaction with reliability. For many of the measures, the similarity of the scores is partly due to the fact that gateways often use the same parts from a handful of manufacturers in Taiwan. Netgear, however, works with a manufacturer that makes a small- and home-office routers for Netgear alone, according to Vivek Pathela, Netgear's senior director for product management and marketing. This arrangement, he says, opens lines of communication and improves reliability. Pathela notes, too, that Netgear has improved the setup process of its equipment, resulting in fewer support calls and increased customer satisfaction.


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