Grocery wholesaler reduces stock errors to almost zero with voice recognition system

Gomm, Karen
November 2004
Computer Weekly;11/2/2004, p12
Trade Publication
This article discusses the incorporation of voice recognition system by grocery wholesaler James Hall. Hall has cut costs and administration time by investing a six-figure sum in a voice technology system to help staff pick out orders. The Preston-based company which services 460 retailers including Spar stores, is using the Business Computer Projects 80-user voice-directed picking system, Accord, to help cut errors by its warehouse staff. Voice recognition technology is used to connect staff to the main warehouse management system that runs on a Progress database. Technical services director Dominic Hall said there has been a significant improvement in the accuracy of orders since the system was implemented. In the first 12 weeks picking errors fell by 90% to 0.01%. In the past four weeks errors have been almost eliminated, with only one error in 60,000 cases. The technology operates with Vocollect Talkman T2 terminals on a Symbol Technologies Spread Spectrum 24 radio frequency network.


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