Making the Assist

Ryan, Thomas J.
November 2004
SGB;Nov2004, Vol. 37 Issue 11, Special Section p22
Trade Publication
Focuses on the return of customer service in shoe stores as illustrated by the success of full-service shoe departments at selected retailers and major chains in the U.S. in 2004. Benefits of customer service; Role of vendors in educating sales staff; Athletic shoe makers that work with sales personnel. INSET: ON WITH THE SHOE.


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