TITLE

Raise the Bar

AUTHOR(S)
Anderson, Dave
PUB. DATE
September 2004
SOURCE
Sales & Service Excellence Essentials;Sep2004, Vol. 4 Issue 9, p6
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Focuses on the importance of setting performance standards in an organization. Impact of setting low sales expectations on the performance of employees; Reasons behind the tendency of managers to rationalize the poor performance of their employees; Overview of the performance standards of the automotive dealership industry in the U.S.
ACCESSION #
15122701

 

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