Negotiating Managed Network Contracts

Boehling, Deb; Lo, Bonnie
November 2004
Business Communications Review;Nov2004, Vol. 34 Issue 11, p22
Trade Publication
This article is intended to help users navigate the complexities of a managed network contract. Managed network contracts run the gamut in terms of what is within the "scope of services." At one end, they may include only the vendor's equipment and management of vendor-provided transport. At the other, they can include on-site staff to maintain and manage the customer's entire network, solicit and evaluate proposals for new services, engineer changes and optimize network usage and performance. Ideally, a managed network contract would scale up and down seamlessly as needs changed. Information security is also of great concern in managed network deals, especially where the vendor controls technical security measures. At the highest level, the vendor should abide by customer's information security guidelines, not its own. The vendor should also cooperate with and assist in vulnerability assessments and security audits and should share information about the effectiveness of its security policies.


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