T-Mobile, Verizon tie for top spot in customer service study

November 2004
RCR Wireless News;11/1/2004, Vol. 23 Issue 44, p26
Trade Publication
Reports on the results of the SectorPulse report released by Vocal Laboratories measuring the customer care quality offered by the wireless companies in the U.S. in 2004. Rank of T-Mobile USA in the report; Improvement of Verizon Wireless in the caller satisfaction category; Information on problem areas in the industry.


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