November 2004
Bank Technology News;Nov2004, Vol. 17 Issue 11, p10
Trade Publication
The article presents information on various developments related to banks and banking. Bank of America is beginning to deploy 180,000 Cisco Internet Protocol telephones throughout its 5,800 banking and enterprise centers in 29 states and the District of Columbia. The deployment, in phases over the next three years, also includes help from systems integrator EDS. The bank will employ a single centralized, IP-based call control system that officials say will significantly cut operational and telecom costs and hike employee productivity. In another development, MBNA has announced that it will become the first U.S. financial institution to issue American Express-branded credit cards.


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