Customer encounters of the close kind
- Making the Right Moves. Southerland, Randy // Waste Age;Oct2000, Vol. 31 Issue 10, p114
Focuses on customer management strategies for waste disposal companies. Personal reply to customer calls; Education of office personnel on the customers' needs; Maintenance of superior customer service; Holding of training sessions among personnel; Serious consideration of customer suggestions.
- The Customer is King. Knapp, Bill // Waste Age;May99, Vol. 30 Issue 5, p88
Focuses on the need for waste management companies in the United States to implement programs to improve their customer services. Emphasis on training customer service representatives; Strategies to determine service levels; Significance of informing and selling the service process to customers.
- The Right Moves. Merrill, Lynn // Waste Age;Oct2001, Vol. 32 Issue 10, p70
Focuses on customer services for waste management in California. Number of commercial routes; Concept of the collection service level; Factors contributing to the success of waste management.
- Remembering who's the boss. // Waste News;01/15/2001, Vol. 6 Issue 33, p8
Editorial. Advises waste management firms to have good customer relations in order to recover from the decline in the prices of their stocks.
- Customer focus. Gynn, Ann M. // Waste News;01/15/2001, Vol. 6 Issue 33, p2
Highlights the customer service strategy of Waste Management Inc., the largest waste hauler in the United States. Creation of a more unified customer service front; Use of technological advances to improve service; Appointment of Paul Marshall as the company's first vice president of customer...
- Higher Education in Garbage Trucks. Fickes, Michael // Waste Age;May2001, Vol. 32 Issue 5, p87
Focuses on Heil Mobile Training Center, a customer training center of Heil Environmental Industries Ltd. in the United States. Features of the center; Training courses offered;Provision of mechanic and driving training for maintenance personnel.
- Gifts & Garbage. Tom, Patricia-Anne // Waste Age;Dec2003, Vol. 34 Issue 12, p2
Discusses the implication of the automation of garbage collection for customer service in the waste industry in the U.S. Importance of customer service in the waste industry; Argument against the efficiency of automation; Role of the Internet in customer communication; Details of the tradition...
- Scales and Software Collect Data Management Reaps Rewards. DeClue, Marsha // MSW Management;May/Jun2005, Vol. 15 Issue 3, p84
Addresses in-ground truck sales and peripheral software associated with the truck sales. Importance of truck scale software to landfill operations; Significance of the computer application customer satisfaction and retainance; Contribution of the application to the management of refuse disposal...
- Clients' needs continue to change. Hayhurst., Tracy // Waste News;05/14/2001, Vol. 7 Issue 1, p24
Looks at how Waste Management Inc. responds to changing client needs. Reinforcement of the company's commitment to customer service; Development of programs tailored to specific industry or customer requirements; Provision of an on-site representative to oversee the client's entire waste...