Maintenance on the move

Whittle, Sally
October 2004
IT Training;Oct2004, p30
Trade Publication
The article informs that one of the biggest benefits of wireless technology is the ability to communicate with mobile workers who previously couldn't communicate with office-based workers or applications. Previously, staff at Ikon's head office in London communicated with field technicians using a combination of mobile phone calls and pagers, explains Marco Pezzani, the company's Great Britain director of customer service. Once the engineer had completed the job, they filled out a detailed three-ply field service report that included information such as parts used, description of the fix, meter readings and fault case/resolution, and asked for a customer signature if possible. INSET: WIRELESS IN A NUTSHELL.


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