TITLE

Maintenance on the move

AUTHOR(S)
Whittle, Sally
PUB. DATE
October 2004
SOURCE
IT Training;Oct2004, p30
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article informs that one of the biggest benefits of wireless technology is the ability to communicate with mobile workers who previously couldn't communicate with office-based workers or applications. Previously, staff at Ikon's head office in London communicated with field technicians using a combination of mobile phone calls and pagers, explains Marco Pezzani, the company's Great Britain director of customer service. Once the engineer had completed the job, they filled out a detailed three-ply field service report that included information such as parts used, description of the fix, meter readings and fault case/resolution, and asked for a customer signature if possible. INSET: WIRELESS IN A NUTSHELL.
ACCESSION #
14814239

 

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