The IT champion

Lowe, Kate
October 2004
IT Training;Oct2004, p22
Trade Publication
The article presents an interview with Richard Malam, head of information technology (IT) learning and development at Centrica PLC. He has pushed to raise his department's profile and gain responsibility within the company. Richard Malam has got a bit of a thing about collecting awards. All his department's trainers are accredited to the institute's TAP (Trainer Assessment Programme) standards, some to Chartered Institute of Personnel and Development standards and many have MOS (Microsoft Office Specialist) instructor qualifications. The IT training team's job is to teach staff how to use laptops, how to log into the main systems, where to get help when they need it and so on.


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