Web Site Usability Testing: A Critical Tool for Libraries

Genuis, Shelagh K.
August 2004
Feliciter;2004, Vol. 50 Issue 4, p161
The article discusses the goals and methods of web site usability testing, the current status of practice in a variety of library environments, and the natural link between librarianship and usability testing. Formal usability testing is often seen as an expensive and complicated undertaking, requiring specific expertise. Usability testing is defined as the extent to which a product can be used by specific users to achieve designated goals with effectiveness, efficiency and satisfaction in a specified context. Testing methods can be divided into two main categories, those methods in which site designers or experts assess usability, and those in which real users generate data that are utilized in the evaluation of usability . This type of testing is being viewed as an integral part of web site development. INSETS: Selected Usability Resources Books;Usability Testing Methods.


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