TITLE

VoIP in the Contact Center: Another Fad or Here to Stay?

AUTHOR(S)
Bailor, Coreen
PUB. DATE
October 2004
SOURCE
CRM Magazine;Oct2004, Vol. 8 Issue 10, p15
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the increased use of Voice over Internet protocol (VoIP) in contact centers. Reasons of call centers for adopting VoIP; Implications of VoIP to call centers; Factors that could hinder the growth of VoIP in call centers according to Art Schoeller, senior analyst, customer relationship management strategies at the Yankee Group company.
ACCESSION #
14762906

 

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