Lessons from the Internet Bubble

Goldsmith, Marshall
October 2004
Bank Technology News;Oct2004 Supplement, Vol. 17, p9
Trade Publication
This article presents author's views on lessons learned from the use of Internet in banks. The role of people in a bank will be far less operationally-oriented and far more strategic. In the future, banks will have two kinds of tasks in every business process: operational tasks that execute the business of the bank and strategic tasks that change what that business is and how it's executed. Strategic tasks constantly scan, sense, learn, innovate, adapt, and transform business processes. As customer preferences, needs, financial condition and objectives change, strategic tasks will sense change and modify the bank's relationship with the customer.


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