Mortgage Banking -- Not Only About Technology

Silman, Frank
October 2004
Bank Technology News;Oct2004 Supplement, Vol. 17, p5
Trade Publication
This article presents information about the use of technology in the lending process by IndyMac Bank. Technology is revolutionizing the mortgage business, electronic loan submission and decisioning is a reality, transforming mortgage banking to being a paperless, streamlined and point-of-sale transaction. An integral part of IndyMac's customer centric strategy is the expansion of its geographic and market footprint to meet the needs of its diverse, nationwide customer base. To ensure outstanding customer service, each sales representative is dedicated to only one channel, correspondent services, subprime lending, wholesale lending, financial institutions or credit unions.


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