TITLE

When Your Customers Talk, They Mean Business

PUB. DATE
October 2004
SOURCE
Bank Technology News;Oct2004 Supplement, Vol. 17, p2
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article focuses on the advantages of automated response systems used by various financial institutions in customer satisfaction. Many enterprises already use sophisticated voice technology to engage customers with an entirely new level of personalized service. And they are not like the generic phone systems of the 1990s, the ones that make callers feel anxious about calling for assistance. Instead, the voice applications are uniquely designed to build on the millions of dollars companies have already spent developing their brand, impressing customers, making them feel satisfied and encouraging them to do more business with the institution.
ACCESSION #
14729833

 

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