Messaging Compliance: Why It Matters

Turek, Melanie
October 2004
Business Communications Review;Oct2004, Vol. 34 Issue 10, p39
Trade Publication
This article reports that companies today face a growing number of state and federal regulations, many of which apply to or require the use of information technology. Examples include the Sarbanes-Oxley Act, the Health Insurance Portability and Accountability Act, the Gramm-Leach-B ii ley Financial Modernization Act, the USA PATRIOT Act, the California Security Breach Law, Securities and Exchange Comission rule 17a-4, the Can-Spam Act and many, many others. Health care companies that are governed by HIPAA data-privacy and security regulations understand that the rules definitely apply to messaging, in the sense that all emails and IMs must protect patient, employee and/or customer information. But other regulations don't necessarily apply to messaging at all-and figuring out how and when to comply is no easy task. Indeed, it can be difficult to assess whether certain rules apply to email and IM, and to what extent. Sarbanes-Oxley is a good example. Most companies worry more about email compliance than they do about instant messaging-although some enterprises, especially in health care and financial services, restrict instant messaging use because they feel the technology can't be made to comply with privacy, data quality, financial ethics, good governance, and every other type of regulation. INSET: The Legal Costs Of Non--Compliance.


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