Customers Need To Chart Path To Convergence

October 2004
Business Communications Review;Oct2004, Vol. 34 Issue 10, p2
Trade Publication
This article highlights the efficiency of vendors in rendering their services to customers. After a couple of VoiceCon VOIP Implementation Tour stops, one in San Jose and the other in New York City, it's clear that if the vendors haven't always been willing or able to keep their share of the IP-telephony bargain, at least some of the customers who wring their hands and play the blame game would be better served looking into the mirror and reflecting on what they did-or didn't do-to cause the situation to deteriorate. The speakers at the User Forums weren't soft on the vendors. However, they were adamant that "you need to get your act together first to make this succeed." These speakers argued that the vendors are going to do what they always do.


Related Articles

  • Understanding Vendor Strategies For VOIP. Robinson, Paul B.; David H. Yedwab // Business Communications Review;Aug2004, Vol. 34 Issue 8, p28 

    As the installed base of TDM-based voice communications systems reaches the end of its economic life, executive decision makers have several options regarding the best way to migrate to a voice over IP (VOIP)-based solution. Before committing significant investment, enterprises want to cut...

  • 3 Magic Words in Card Loyalty.  // Cards & Payments;Dec2005, Vol. 18 Issue 9, Special section p2 

    The article discusses the discounts given on the purchases done with Lexus Pursuits Visa Card, issued by Torrence, California-based Lexus Financial Savings Bank, to allure customers. The Lexus Card earns 5 points as against 1 by other cards on each dollar spent. The earned points can give 10...

  • Service Levels: The Carrot, the Stick, or Neither? Guth, Stephen R. // Contract Management;Mar2008, Vol. 48 Issue 3, p36 

    The article offers information on service level agreements (SLAs). It is posed that SLAs attempt to fill two major customer needs. These include measuring performance and driving desired vendor behavior. It is also mentioned that when it comes to measuring performance SLAs do an efficient job of...

  • When Replacing Your System, Take Sonne Lessons From Your Car. Chitale, Anil // Insurance Networking News;Jul/Aug2012, Vol. 15 Issue 5, pA5 

    The author suggests several points which are helpful for an individual to choose and evaluate core systems relating to insurance including that a track record of vendor need to be evaluated, assessment of the users' comfortability with the system, and using proper source components.

  • The 'sins' of IP telephony. Brothers, Art // America's Network;12/01/98, Vol. 102 Issue 23, p54 

    Focuses on the problems of Internet protocol (IP) telephony in the United States. Money generated in the IP telephony; Obstacles in IP voice packets; Comparison between IP and conventional T1 lines; Use of plug-and-play boxes to increase digital channels for local exchange and interexchange...

  • Commitment to Customers Steers Firm into the 21st Century. Ross, Markus // San Diego Business Journal;9/20/2004, Vol. 25 Issue 38, pB3 

    Features Delta Communication and its function of bridging the gap between advanced digital phone system technology and old-fashioned customer service. Difference from other companies; Importance of customer service; Foundation of the company.

  • CRM GETS THE CALL. Britt, Phillip // CRM Magazine;Sep2005, Vol. 9 Issue 9, p40 

    Deals with the customer relationship management (CRM) efforts of telecommunication companies in the U.S. Decision of telecom companies to offer bundled services to retain customers; Role of CRM in sales support for Voice over Internet Protocol; Training of customer service representatives.

  • VOIP Implementation Tour Rolls On.  // Business Communications Review;Sep2004, Vol. 34 Issue 9, p63 

    The article presents information on the VoiceCon 2004 VOIP Implementation Tour that features core issues and leading experts from VoiceCon, the industry's leading conference on enterprise voice technologies and strategies. This month's road shows will feature tutorials on the enterprise VOIP...

  • Determinants of the diffusion of U.S. digital telecommunications. Shampine, Allan // Journal of Evolutionary Economics;2001, Vol. 11 Issue 2 

    Abstract. This paper examines the diffusion of digital switches from 1983 to 1996. It expands upon the existing literature by extending the data available back an additional six years and by adding independent companies such as Frontier, SNET and Cincinnati Bell. The data (graciously provided by...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics