TITLE

Customers Need To Chart Path To Convergence

PUB. DATE
October 2004
SOURCE
Business Communications Review;Oct2004, Vol. 34 Issue 10, p2
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article highlights the efficiency of vendors in rendering their services to customers. After a couple of VoiceCon VOIP Implementation Tour stops, one in San Jose and the other in New York City, it's clear that if the vendors haven't always been willing or able to keep their share of the IP-telephony bargain, at least some of the customers who wring their hands and play the blame game would be better served looking into the mirror and reflecting on what they did-or didn't do-to cause the situation to deteriorate. The speakers at the User Forums weren't soft on the vendors. However, they were adamant that "you need to get your act together first to make this succeed." These speakers argued that the vendors are going to do what they always do.
ACCESSION #
14728142

 

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