TITLE

Making The Business Case For IP-Telephony

AUTHOR(S)
Krapf, Eric
PUB. DATE
October 2004
SOURCE
Business Communications Review;Oct2004 Supplement, Vol. 34, p19
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article discusses applications of Internet Protocol (IP) Telephony in the corporate sector. An infrastructure transformation of the potential magnitude of an IP-telephony migration will require participation from the other major enterprise stakeholders. Mark Ricca, Executive VP at Infotech, a New Jersey based consultancy, views large enterprises approaching the issue of the IP-telephony business case via a three-legged management structure: IT organization: Examines the technology concerns and considerations. Strategic business units: They bring to the table their concerns about how the migration will help them do their jobs, serve their (i.e., the enterprise's) customers and compete more effectively in the marketplace. Financial: They "come in playing hardball." They've got X number of dollars to spend in a fiscal year, and they want to know, is this expenditure worth it? A related question: How does it compare to other investment projects? Also, what's therate of return? What's the total cost of operations? What financing arrangements would be available from the channel or the manufacturer?
ACCESSION #
14714079

 

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