TITLE

Performance Management Association Conference 2004

AUTHOR(S)
Heap, John
PUB. DATE
October 2004
SOURCE
Management Services;Oct2004, Vol. 48 Issue 10, p22
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article focuses on the Performance Management Association Conference held at Edinburgh International Conference Center on July 28-30, 2004. There were 300 delegates from approximately 40 countries and interestingly, there was a good mix between academics and practitioners and, between the public and private sectors. The academics were from a spread of disciplines since performance measurement and management are interpreted widely and claimed by several areas such as accounting and finance, industrial engineering, corporate governance, operations management, and economics. The consistent themes that came across related to frameworks, scorecards, and dashboards--performance measurement is becoming something of an industry. The Balanced Scorecard has given rise to a whole range of similar scorecards, each attempting to create a balanced set of performance measures for a particular industry, sector, or situation. This move towards balance or total measurement as it used to be called is to be welcomed as it helps to avoid much of the sub-optimization caused by incomplete measures. There were seemingly endless variations of displays, many showing real-time data to executives. Cutting through many of these interesting displays were the real lessons of performance measurement--and management. After all, measurement is not an end in itself. It merely offers evidence which dispels ignorance, reduces uncertainty, and on which can be based improved decisions and actions.
ACCESSION #
14696631

 

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