What Chance Business Analysis Success in IT Projects

Piccinno, Donato
October 2004
Management Services;Oct2004, Vol. 48 Issue 10, p14
Academic Journal
This article focuses on the impact of business analysis on information technology (IT) projects. To raise the probability of business analysis playing a symbiotic role in the creation of sustainable value the analyst must first frame the environment in which they can add value by enabling IT. First, one must recognize methodologies are useless unless perceived by all others in the problem domain to be of some value. Second, getting those involved to buy into the way of the business analyst means offering an incentive. Trying to build a productive relationship with a bunch of complete strangers with bad experiences of the unresponsive IT department and exposure to doctrinaire methodology-at-all costs consultants will always be difficult. The conflict between this realism and the world portrayed in some case studies and numerous business systems analysis seminars, leaves the analyst with no choice but to take the initiative. It is down to the analyst to create a dialogue between process stakeholders that leads to relationships and levels of motivation strong enough to survive the real world pressures and create the space to act. In conclusion, if the primary vehicle to diffuse the use of methodology to the layman is the business analyst then like any other critical success factor if it does not materialize then the chance of the project realizing value are reduced and the role of the business analyst is pointless.


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