Research highlights motivated professionals and optimism for the future

October 2004
Management Services;Oct2004, Vol. 48 Issue 10, p3
Academic Journal
This article looks at a survey conducted by AXA Insurance in 2004 on the views of British professionals regarding the management services industry in Great Britain. New research from AXA Insurance reveals that over 58 percent of the British professional services workforce is optimistic about the industry's future prospects. Only 16 percent have a pessimistic outlook. Of those currently working in the sector 86 percent find their work fulfilling. In part, this is explained by the fact that 75 percent describe the sector as dynamic and only 13 percent say that levels of customer service are poor. When compared to the workforce of other sectors, AXA's research suggests those employed in the professional services are the most upbeat. For example, 51 percent of people working for manufacturing companies are optimistic about their sector's future and 77 percent in both the manufacturing and retail sectors describe their work as fulfilling. Mike Butler, AXA's risk control strategy manager said that the majority of the professional services workforce clearly seems to be feeling upbeat about their work and also about what the future might bring to their sector. This is perhaps not surprising given the large number of professional services companies offering competitive and attractive products and services.


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