TITLE

Managing the Voice Channel

AUTHOR(S)
Slepian, Jeanette
PUB. DATE
October 2004
SOURCE
Business Credit;Oct2004, Vol. 106 Issue 9, p8
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the advantages and disadvantages of answering machines and human telephone operators in the U.S. Preference of callers on interaction with a human caller; Strategies on how to build good customer relationship; Inappropriateness of machines to handle critical interactions with established customers; Efficiency of machines.
ACCESSION #
14655855

 

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