The Mail Man Cometh

Riley, Michael J.
May 1998
Financial Executive;May/Jun98, Vol. 14 Issue 3, p28
Academic Journal
The article discusses business practices of the United States Postal Service that have enabled it to earn annual profits of $1 billion for three consecutive years. The Service has adopted Economic Value Added (EVA) as a yardstick for performance. Cash incentives have been offered to supervisors and managers, and all employees have been taught to think less like bureaucrats and more like business people. Profitable operations have enabled significant capital expenditures to improve service. Better cash management has freed up billions in previously dormant funds. New products and services have been introduced, and the Service has begun accepting credit cards.


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