Learn the knowledge

Garfoot, Annie
June 2004
IT Training;Jun2004, p26
Trade Publication
The article presents many definitions of knowledge management. But for most organisations, knowledge management can be defined as the process through which they generate value from their intellectual property and from their knowledge-based assets, such as customer lists, business plans, marketing research and the like. Knowledge management tools run the gamut from standard, off-the-shelf email packages to sophisticated collaboration tools designed specifically to support community building and identity. Generally, they fall into one of the following categories: knowledge repositories, expertise access tools, search and data mining tools, discussion and chat technologies, e-learning applications and synchronous interaction tools. The next step for today's organisations is to integrate knowledge management with e-learning. Such a move would allow all stored information and units of existing courses to be marshaled into action to make up new learning. So on the one hand, courses always contain the latest information and, on the other, employees become both trainee and trainer. INSETS: Case study;The signs that an organisation has successfully combined KM...


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