Microsoft has new helpdesk qualification

June 2004
IT Training;Jun2004, p11
Trade Publication
The article reports that Microsoft UK has launched a qualification for information technology (IT) helpdesk staff, to meet the growing demand for a way of assessing skills in this area. The Microsoft Certified Desktop Support Technician is designed to be a benchmark for competency. The qualification will enable managers to simplify recruiting and hiring, and ensure that staff have a consistent level of ability, said Alex Keay, the group training manager at Microsoft UK. The training for the course will be delivered by Microsoft's CTEC partners.


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