TITLE

Microsoft has new helpdesk qualification

PUB. DATE
June 2004
SOURCE
IT Training;Jun2004, p11
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that Microsoft UK has launched a qualification for information technology (IT) helpdesk staff, to meet the growing demand for a way of assessing skills in this area. The Microsoft Certified Desktop Support Technician is designed to be a benchmark for competency. The qualification will enable managers to simplify recruiting and hiring, and ensure that staff have a consistent level of ability, said Alex Keay, the group training manager at Microsoft UK. The training for the course will be delivered by Microsoft's CTEC partners.
ACCESSION #
14576605

 

Related Articles

  • White paper delivers, says E-Skills. Goodwin, Bill // Computer Weekly;4/5/2005, p32 

    The article presents information on developments in information technology (IT) training in Great Britain. In march 2005, government skills white paper will give employers unprecedented influence in shaping the future of IT training in Great Britain, the head of public private training body...

  • PROJECT BRIEFS.  // IT Training;Apr2005, p7 

    This article focuses on IT projects. Communications company Energis has rolled out a training programme in IT infrastructure library as part of an organisation-wide initiative to enhance service management and support levels. An online learning programme developed by Dynamic Business Services to...

  • Be ready to adapt as the nature of IT changes. Flood, Gary // IT Training;Apr2006, p29 

    The article presents the author's views on the changing nature of IT programmes in Great Britain and hence changes in employee training programmes. According to him, the way the IT industry is going means there will soon be almost no point in sending staff on IT training courses. A much better...

  • High-quality status requires training investment. Vowler, Julia // Computer Weekly;11/15/2005, p42 

    The article reports that staff training has always been an essential part of the information technology (IT) industry. For Brett Technologies, IT is not merely a service department but the business itself, ensuring skills are up-to-date is paramount. Everyone gets a lot of training, a minimum of...

  • Secrets of Screencasting. Udell, Jon // InfoWorld;5/16/2005, Vol. 27 Issue 20, p34 

    This article presents the author's comments on issues dealing with training of employees in information technology (IT). I have mentioned Nic Wolfe's nifty single sign-on solution several times before. It is a simple JavaScript hack that empowers people to do something about a critical IT...

  • Growing need for project managers drives IT departments to spend more on training. Goodwin, Bill // Computer Weekly;4/12/2005, p41 

    This article reports that information technology (IT) departments increased their investment in staff training in 2004, providing further evidence of a recovery in IT spending. Employers are careful about how they spend. Spending on IT training rose by 7% last year, marking the end of three...

  • 5 ways to ramp up employee training.  // HR Specialist: Compensation & Benefits;Jun2012, Vol. 7 Issue 6, p2 

    The article presents the five ways to improve employee skills including continuous learning, peer-to-peer mentoring, and socialization.

  • Empowerment zone training program helps workers, bosses communicate. Lundin, Martha // Inside Tucson Business;10/31/2005, Vol. 15 Issue 20, p28 

    Reports on the benefits of the Employment Essentials Training Program, a local initiative aimed at helping companies address concerns regarding employee recruitment in Tucson, Arizona. Role of the program in bridging the disconnect between employers and employee; Classes initiated to teach...

  • Online tool helps organisations measure the effectiveness of training programmes. Shifrin, Tash // Computer Weekly;5/31/2005, p43 

    The article presents information on an online tool that can evaluate information technology staff training programmes and show companies the return on training investment in pound notes. It has been launched by Global Learning Alliance. The Internet-based Metrics that Matter (MtM) tool enables...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics