Remote training in builders' software

June 2004
IT Training;Jun2004, p8
Trade Publication
The article reports that the software company House Builder XL is using remote access software to teach its customers to use its estimating software. The company has been using Citrix Online's GoToAssist software to support its customers mainly small building firms and property developers for a year, but did not use it for training, which was delivered in face to face sessions. Jo Wild, the marketing manager, at House Builder XL, said that it's only just recently that they've been focusing on the training requirements of their customers, because they are selling quite a lot of their software now via Jewsons, and it is a challenge to train all their customers. Customers log on, using GoToAssist, so that House Builder's trainer can see their screens, and vice versa.


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